Frequently asked questions

You have questions? We have answers.

Check out the most commonly asked questions about our Terms & Conditions.
 
How do I opt in?
You can opt in to text messages by chatting directly with a Cirro Energy Customer Care agent. Simply send a message to "CIRRO" to initiate the chat conversation.
How do I opt out?
You can opt out of text messages at any time by texting STOP to "CIRRO" or by no longer responding to the Customer Care agent.
Do text messages work with international numbers?
Currently, text messages are only available to subscribers with United States phone numbers.
How many text messages will I receive?
The number and frequency of text messages will vary based on your conversation with the Customer Care agent.
Is there a fee to receive text messages from Cirro Energy?
Cirro Energy does not charge any additional fees for text messages. However, standard message and data rates may apply, depending on your chosen plan with your wireless carrier.
What is Cirro Energy's privacy policy?
We’re committed to protecting your personal information. View our Privacy Policy to learn more.
Where can I get more information about text messages from Cirro Energy?
Customer Care agents are available for any questions you may have. Chat with us here or call us daily at 1-800-MY-CIRRO.
Who are the participating wireless carriers?

Participating carriers include:

  • ACS/Alaska Advantage Cellular (DTC Wireless)
  • Aio Wireless/Cricket
  • Appalachian Wireless
  • Atlantic Tele-Network International (ATN)
  • AT&T
  • Bandwidth
  • Bluegrass Cellular
  • Buffalo Wireless
  • C Spire Wireless
  • CableVision
  • Carolina West Wireless (CWW)
  • CellCom USA
  • Cellular Network Partnership (PIONEER)
  • Cellular One of East Central Illinois
  • Chariton Valley Cellular
  • Chat Mobility USA
  • ClearTalk (Flat Wireless)
  • Copper Valley
  • Coral Wireless (Mobi PCS)
  • Cross Telephone Company (MBO Wireless)
  • Duet IP (Maximum Communications New Core Wireless)
  • Element Mobile (Flat Wireless)
  • Epic Touch (Elkhart Telephone)
  • GCI Communications Corp
  • Golden State Cellular
  • Google Voice
  • i Wireless (IOWA Wireless)
  • Illinois Valley Cellular (IV Cellular)
  • Immix (Keystone Wireless)
  • Inland Cellular Telephone Company
  • Leaco Mosaic (Consolidated or CTC Telecom)
  • MTA Communications
  • MTPCS (Cellular One Nation)
  • Nex-Tech Wireless
  • Northwest Missourri Cellular Limited
  • Panhandle Telecommunications Systems (PTCI)
  • Peoples Wireless
  • Pine Belt Wireless
  • Pine Cellular
  • Revol Wireless USA
  • RINA
  • Sagebrush Cellular (Nemont)
  • SI Wireless/Mobile Nation
  • SouthernLinc
  • Sprint/Boost/Virgin
  • SRT Wireless
  • T-Mobile/MetroPCS
  • Texas RSA 3 Ltd (Plateau Wireless)
  • Thumb Cellular
  • Union Telephone Company (Union Wireless)
  • United Wireless
  • U.S. Cellular
  • Verizon Wireless
  • Viaero Wireless
  • West Central Wireless (5 Star Wireless)

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