Your electricity services will be transferred from Circular Energy to Cirro Energy in October 2019.
Your current rate, term, and terms of service will remain the same — there are no changes to your electricity service plan. Your current bill delivery method — eBill notification and/or paper billing — will be transferred. Your current contract documents are still valid — Your Rights as a Customer (YRAC), Terms of Service, and Electricity Facts Label (EFL).
You will receive your new account number on your first invoice from Cirro Energy. Customer service phone numbers, and mailing and email addresses, including the address to which you remit bill payments will change. Online access to your account via the Cirro Energy online account management tool will change. The name of your current plan, but note that the pricing of that plan and terms will not change.
Rest assured your electricity services will transfer automatically and there will be no interruption of power or change in the pricing plan for your service. Following the transfer of your service, you will receive a final bill from Circular Energy — pay that bill to Circular Energy as you would normally pay — autopay, online payment, check, etc. After your service is transferred to Cirro Energy, you will need to re-setup any automatic payments and register for the online account management tool. If you have set up bill payments through your bank or other financial institution, please update the payee to Cirro Energy at the address listed below.
Cirro Energy
P.O. Box 660004
Dallas, TX 75266-0004
Please review these FAQs to get answer to important questions about this transition. If you continue to have questions, please contact Circular Energy Customer Care or Cirro Energy Customer Service as follows:
No, Cirro Energy will not have access to your historical Usage History from your Circular Energy account. If you need your Usage History information, please request it from Circular Energy by November 1, 2019.
No, Cirro Energy will not have access to your historical Payment History from your Circular Energy account. If you need your Payment History information, please request it from Circular Energy by November 1, 2019.
No, Cirro Energy will not have access to your historical data, including Payment History, from your Circular Energy account. If you need a credit reference letter stating your payment history with Circular Energy, please request it from Circular Energy by November 1, 2019.
Circular Energy will begin transferring customers to Cirro Energy 30 days after the date of the letter you received in the mail. Expect that your service will be completely transferred in October 2019.
No. There will be no interruption of service or power during this transition.
No, you will not need to do anything. Cirro Energy will make this transition easy and seamless for you.
If you have changed electricity providers, your account will remain active with that provider and your service will not be impacted by this transition.
No. Your plan, rate, term, and terms of service will remain the same as those you had with Circular Energy. The name of your plan will change.
Cirro Energy will honor your current contract and agreements with Circular Energy.
Cirro Energy will honor your current renewable energy options or renewable plan with Circular Energy. You will not have electricity from a specific generation facility delivered directly to your service address, but Cirro Energy ensures that the applicable percentage of your electricity usage is matched by the generation of energy from renewable resources on an annual basis. Cirro Energy does so by purchasing and retiring renewable energy certificates representing the environmental attributes associated with the applicable amount of renewable energy generation from the area specified for your product.
Yes, you will get a new account number from Cirro Energy. Your ESIID will remain the same.
No. Your invoices will be delivered via your preferred method.
Go to
www.circularenergy.com or call Circular Energy Customer Care at
1.844.776.7693. If the transition to Cirro Energy has not been initiated, you will be able to renew your contract, and your renewed contract will be transferred. If the transition to Cirro Energy has been initiated, you will need to contact Cirro Energy at
1.800.692.4776 to renew your contract.
Yes. After your service transfers, you will get a final bill from Circular Energy. Continue to pay that bill as normal. If you are on Auto Bill Pay with Circular Energy, the final bill will be automatically deducted as normal.
Circular Energy is responsible for calculating your Level Billing amount while you are a Circular Energy customer. Your account will be trued up on your final invoice with Circular Energy. After your account is transitioned to Cirro Energy, please contact Cirro Energy to set up Average Monthly Billing. Please keep in mind that the amount calculated by Cirro Energy may be different than the amount calculated by Circular Energy.
You will make your final Circular Energy bill payment as normal to Circular Energy.
No. You will need to set up automatic payments for your new Cirro Energy account. After receiving your first bill from Cirro Energy, which will contain your new account number, you can set up your account to make automatic payments by going online at
cirroenergy.com/mycirro or by calling
1-800-692-4776, daily from 7 a.m. to 10 p.m. CST.
You will receive your first bill from Cirro Energy within 45 days after your account transitions. You will receive a final bill from Circular Energy for your electricity service through the date of transition, and Circular Energy representatives will answer any questions and collect bill payments for service provided to you by Circular Energy.
If you paid a deposit to Circular Energy, your deposit will transfer to your new account with Cirro Energy. Your deposit will be held under the same terms and will be returned after 12 months of on-time payments, including months of on-time payments made to Circular Energy. After you have completed a combined 12 months of on-time payments for your service with Circular Energy and your service with Cirro Energy, you can request a deposit refund by calling Cirro Energy at
1-800-692-4776.
Once your electricity service has fully transferred to Cirro Energy, you are able to set up your new online account. You will need your new Cirro account number, which you will receive on your first invoice. Please visit
cirroenergy.com/mycirro, click on the “Register” button, and complete the enrollment process with your new Cirro Energy account number.
Cirro Energy has multiple easy ways to pay your bill. Choose the method that works best for you:
Online bill pay and automatic payment
Make quick and secure payments via your Cirro Energy online account (instructions for setup are provided above) from either your checking account or your Visa, Mastercard, or Discover credit card. You may also set up automatic payments using these same payment methods.
Pay your bill by mail
Cirro Energy
P.O. Box 660004
Dallas, TX 75266-0004
Pay your bill through your bank
If you have set up bill payments through your bank or other financial institution, please update the payee to Cirro Energy at the address listed above.
Customer service
1-800-692-4776
Monday through Friday, from 7 a.m. to 10 p.m. CST
service@cirroenergy.com It will stay the same. Cirro Energy is honoring all current contracted energy charges from Circular Energy.
No. Your current plan will remain intact. However, you will have a new account number with Cirro Energy. Your electricity service will be under the same plan term length and rate that you had with Circular Energy. The only change will be the name of the plan.
These will NOT transfer automatically. If you are on Auto Pay with Circular Energy, you will need to set up Auto Pay separately with Cirro Energy after you receive your first bill from Cirro Energy. Once your Cirro Energy account is established, you may go online to
cirroenergy.com/mycirro or call Cirro Energy at
1.800.692.4776 to have Auto Pay added to your new account.
Yes. You will need to update your payment information per the remittance instructions on your first invoice from Cirro Energy.
You may call us daily from 7 a.m. to 10 p.m. CST at
1-800-692-4776 or email us at
service@cirroenergy.com.
Please contact Circular Energy if you want to cancel your account prior to the transition. Please note that your cancellation fee, if applicable, still applies. If you have further questions, contact the Cirro Energy customer service team at
1-800-692-4776.
Circular Energy will refund your credit balance to you once your account is transferred to Cirro Energy and your Circular Energy account has been closed.
Circular Energy online bill pay accounts will remain open for a period of time to allow you to pay your final bill and access any previous billing history. Please contact Circular Energy with any additional questions regarding online account access.
Yes. In order to avoid disconnect prior to the transfer from Circular Energy, you must maintain any previous payment arrangements made with Circular Energy. Payment must be made to Circular Energy to restore power should your account get disconnected.
No. The amount on the deferred payment plan will NOT transfer to Cirro Energy. After your account is transferred from Circular Energy, you will receive your last bill from Circular Energy, and your entire balance, including the amount that was included in the deferred payment plan, will be due in full at that time. If you have questions about your last bill from Circular Energy, please contact Circular Energy.
You may pay your bill by a variety of methods. You may set up automatic bank draft or automatic credit card payments through our online account management tool at
www.cirroenergy.com/mycirro. You may also log in and make one-time payments using your bank account information or using your Visa, Mastercard or Discover credit cards. Cirro Energy also accepts payments through our automated phone system or by speaking directly with one of our Customer Care representatives. You may also mail your payment to the remittance in your monthly statement, as well as at Fidelity Express walk-up payment locations. Cirro Energy does not accept American Express.
If you believe your account was inadvertently switched from your current provider to Cirro Energy, please call Cirro Energy at
1-800-692-4776, daily from 7 a.m. to 10 p.m. CST and we will be able to assist you by returning your service to that provider.