Q: If I switch, will the reliability of my electric service change?
A: No. No matter which Retail Electric Provider (REP) you choose, your electricity will continue to be delivered safely and reliably by the local wires company, a company still regulated by the Public Utility Commission (PUC).
Q: Do all Texans have the power to choose their electric provider?
A. No. City-owned utilities and member-owned electric cooperatives have the option of giving their customers a choice of providers, or keeping things the way they are today.
Q: What does Texas electric choice mean to me?
A: It means you have the power to choose your electricity service provider. It's referred to as deregulation. And it's a result of Texas Senate Bill 7, which enables the State of Texas to restructure its electric utility industry.
Q: How does Cirro Energy help me save on my electric bills?
A: Deregulation allows REPs, like Cirro Energy, to buy electricity wholesale from competitive providers and pass the savings along to customers.
Q: If I switch, will my new electricity be as reliable as before?
A: Yes. Since the transmission and distribution of your power is still provided by your current regulated utility, you get the same level of reliability. They will continue to maintain the poles and wires, regardless of which provider you select. The only thing that changes is your savings and customer service.
Q: What happens if my Retail Electric Provider (REP) goes out of business?
A: You will not be without power. You should receive a notice from your REP giving you time to select a new provider. However, if that does not happen, your service will be provided by the Provider of Last Resort (POLR) until you select a new provider.
Q: If I switch, where will my electricity come from?
A: Your current electric utility will continue to deliver your electricity. As such, your power will come from a regional power pool – a mixture of energy from traditional power plants and other sources like wind, water, sun and natural gas.
Q: Who do I call if my power goes out?
A: In the event you experience an outage, please call the outage number below for your
service area. If you have any questions about your service area, call us at 1.800 MY CIRRO.
|AEP - Texas Central Service Area
|AEP - Texas North Service Area
|CenterPoint Energy Service Area
|Oncor Electric Delivery Service Area
|Oncor Electric Delivery - West Service Area
|Sharyland Utilities, L.P. Service Area
|Texas - New Mexico Power Service Area
Q: How do I read my meter?
A: You can learn how to verify your meter readings by reviewing our easy guide on reading
Q: What are your payment options?
A: There are several ways to pay your bill. You can view and pay your balance online by logging into your My Cirro account at www.cirroenergy.com/my
, or see our other payment options
. For your convenience, we offer Auto Pay on your account, as well as Paperless eBill and Bill Alert options.
Q: Is there a fee to pay with a credit or debit card?
A: No, there is never a fee to pay your Cirro Energy account with a credit or debit card.
Q: Are my online payments secure?
A: Yes, Cirro Energy uses a 1,024 bit encryption certified by Entrust to secure all web
Q: How can I protect myself from electricity fraud?
A: Unfortunately fraud is one of the fastest growing crimes in every industry in the U.S., and the electricity marketplace is no exception. The most common types of fraud involve the scammer calling or emailing claiming to represent an electricity company and threatening to disconnect service unless a payment is made on a prepaid credit card. Cirro Energy does not call or email its customers and request that money be put onto a prepaid card and provided verbally over the phone.
If you receive a call requesting payment on a prepaid credit card,
we recommend you do the following:
- Do not provide your personal information to the caller
- Document the call - date, time, specifics given and a phone number if displayed on a caller ID
- Disconnect the call
- Contact your local police department to file a complaint
If you receive a suspicious email, we recommend you delete the email without following any links or opening any files included with the email.
You can always validate any call or email by contacting us at 1.800.692.4776.
Q: Do you offer Paperless eBill or a Bill Notice?
A: Yes, you can set up your billing preferences by visiting the My Profile section in your My Cirro online account at www.cirroenergy.com/my
Q: What type of credit and debit cards do you accept?
A: We accept Visa, MasterCard, and Discover credit and debit cards on residential and business accounts. Credit cards with international addresses are not accepted.
Q: Are there ways to reduce my electricity usage?
A: You can learn how to save money by reviewing our energy saving tips.
Q: How long does it take a payment to post to my account?
A: Credit and debit card payments post to your account immediately. Bank account payments
may take up to 2 business days to post to your account after a payment is made.
Q: How long does it take to start my service with Cirro Energy?
A: If you have existing electric service that you would like to transfer to Cirro Energy, you will be switched within the next 7 business days. For new service, the time to have your service connected will vary according to your service area. In most cases we can have service connected in 3 to 5 days.
Q: Can I sign up more than one address for electricity service?
A: Yes, you can sign up new locations in addition to your existing Cirro Energy service by
adding a service address.