Report an outage
Experiencing a power outage? We can help.
If you have downed power lines or poles, be sure to report it to your Transmission and Distribution Service Provider (TDSP)so they can work to restore power as quickly and easily as possible. If you have a smart meter, the technology is designed to automatically alert your TDSP when your power goes out.
Get started on reporting an outage
Report your outage with CenterPoint Energy
CenterPoint Energy maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling CenterPoint Energy directly.
Report your outage with Oncor
Oncor maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling Oncor directly.
Report your outage with AEP Texas
AEP Texas maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling AEP directly.
Report your outage with Texas-New Mexico Power
Texas-New Mexico Power maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling Texas-New Mexico directly.
Report your outage with LP&L
LP&L maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling LP&L directly.
Texas customers - TDSP contact information
Immediately report any hazardous conditions, such as downed power lines or poles, and stay at least 35 feet away from them. If you are without power and unable to reach your TDSP, their smart meter technology should make them aware of your outage.
What is a TDSP or utility company?
While Cirro supplies your electricity, your TDSP, commonly known as a utility company, delivers it to your home or business. The infrastructure, including wires, transformers and poles, is maintained by your TDSP.
Need Trees Trimmed Near Power Lines?
Trees and plants growing near Transmission and Distribution lines can create safety hazards and cause outages. If you notice vegetation growing too close to power lines, you can request to have it trimmed. Doing so can help prevent outages and ensure a safe environment. Please note that the utility company will generally trim vegetation around the highest wire between electrical poles.
To submit a request or learn more, please visit your utility:
| Oncor: | AEP: | TNMP's: | LP&L | CenterPoint Energy: |
|---|---|---|---|---|
Online |
Online |
Online |
Online |
Online |
| Call: 1-877-373-4858 | Call: 888-866-7456 | Call: 806-775-2509 | Tree Trimming Practices PDF Call: 713-207-2222 |
|