Providing simple and easy electricity service to customers across Texas.
Our mission is to power homes and businesses with service and plans that are easy to understand. We make it simple to enroll in a plan that fits your lifestyle – no matter how much electricity you use – so you can sign up and get back to what matters.
Plus, our team of Customer Care agents are available with expert advice and support to help you enjoy your electricity experience.
Important things to remember:
- You can find your contract terms and plan pricing in the contract documents you received when you signed up. These documents include the Electricity Facts Label, Terms of Service and Your Rights as a Customer.
- It’s easy to enroll in Automatic Payment and Average Billing after you set up your My Account.
- It’s simple to change the way you receive your bill. If you’d like to switch your bill delivery method, you can give us a call at 1-800-MY-CIRRO or after you register your account online with My Account. Please note that your first bill is required to be delivered by mail.
Get started the right way by registering your account for online account management.
Use your new account number to activate your online account at My Account. It’s quick and easy to set up, and once you’ve registered, you can:
- Enjoy 24/7 access to your account, plan details, usage, and much more.
- Sign up for convenient services like Automatic Payments, Paperless Billing and Average Billing.
- Shop for home protection options that help keep your home safe and protect your appliances from damage.
Download the Cirro Energy app.
Using the Cirro Energy app puts your electricity at your fingertips. Download it today to control your electricity straight from your phone, so you can:
- Manage your account simply and easily, no matter where you are.
- Access your plan information, pay your bill and monitor your usage.
- Enroll in convenient services like Automatic Payments and Average Billing.
Pay your bill your way.
We make it simple and easy to pay your bill with several convenient billing and payment options. Simply choose the one that works best for you. You can also change your billing preferences at any time through your My Account or by calling us at 1-800-MY-CIRRO, daily from 7 a.m. to 10 p.m. CT.
Billing options
Check out these that make your bill easier to manage:
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Paperless Billing Paperless Billing is one of the easiest ways to receive your Cirro Energy bill – delivered straight to your email. It’s fast, it’s free and it’s secure.
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Average Billing Keep your energy bills under control with Average Billing. Your monthly bill will be based on a rolling 12-month average usage, giving you more predictability and avoiding seasonal spikes.
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Understanding your bill View a sample monthly electricity bill and detailed bill description here. |
Payments
With so many ways to pay, choosing Cirro Energy means paying your bill your way.
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Pay online Log in to My Cirro to securely pay anytime from your bank or credit card. |
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Automatic Payments Rest assured that your monthly payment will be submitted on time, every time, with Automatic Payment. We offer two Auto Pay options, Auto Bank Draft and Auto Credit Card:
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Payment assistance Keeping up with bills and due dates can be hard sometimes. We understand, and we want to lighten your load. Note: Keeping up with bills and due dates can be hard sometimes. We understand and want to make it easier by lightening your load. Note: If you have been receiving financial assistance from a social service agency, you may still be eligible for assistance with your Cirro Energy bill. You should inform the agency that you’re now a Cirro Energy customer and provide them with your new Cirro Energy account number, which you will receive in your welcome letter. If the agency you work with cannot assist on a Cirro Energy bill, call 2-1-1 or visit 211texas.org. |
Do more with an online account.
We make it easy to manage your Cirro Energy account and get more out of your online account tools and energy tips with My Account. Plus, once registered, you can take your account on-the-go with the Cirro Energy app.
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Access account tools, programs and energy tips
With My Account, you get access tools, programs and energy-saving tips designed to make managing your electricity easier.
- Access and pay your bills: View your bill for the current month and from the past year.
- Change your billing preferences: Sign up for services that make your life easier, including Automatic Payment, Paperless Billing and Average Billing.
- Assess your energy usage: View and compare your monthly electricity usage – which makes it easy to see patterns and lower future bills with energy savings.
- Add home protection: Keep your home protected from unexpected repairs with simple, convenient and affordable home protection options.
- View, renew and move your service: Access and make changes to your plan 24/7.
My Account makes it simple and easy to benefit from your electricity service. Register today to start managing your account online.
Remember: It’s easy to download the Cirro Energy app and start controlling your electricity account straight from your phone!