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1-800-692-4776

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New York Customer Service

Residential and Business

Contact by text
Residential customers: Did you know we’re only a text message away? When you need answers fast, just text us at CIRRO (24776) to chat with a Customer Care agent. We’re available weekdays from 8 a.m. to 6 p.m. CST.

Contact by phone
Call: 1.844.845.6151
Hours: Mon-Fri 8am - 6pm EST

Outage Information
To report a power outage, please contact your local utility listed on the outage page.

Electric License Information
Cirro Energy is a trade name of Independence Energy Group and is deemed eligible as an electric supplier by the New York Public Service Commission (NYPSC).

Pennsylvania Customer Service

Residential and Business

Contact by text
Residential customers: Did you know we’re only a text message away? When you need answers fast, just text us at CIRRO (24776) to chat with a Customer Care agent. We’re available weekdays from 8 a.m. to 6 p.m. CST.

Contact by phone
Call: 1.844.845.6151
Hours: Mon-Fri 8am - 6pm EST

Contact by email
Email: support@cirroenergy.com

Outage Information
To report a power outage, please contact your local utility listed on the outage page.

Electric License Information
Cirro Energy is a trade name of Independence Energy Group LLC, a supplier licensed to do business in Pennsylvania (license number A-2011-2262337).

To view Cirro Energy’s historic average pricing report, Click here.

Texas Customer Service

Our Customer Care agents are committed to getting the answers you need as quickly as possible. Because of the unprecedented circumstances associated with the Coronavirus crisis, you may experience longer wait times for online and telephone help, but rest assured, we’re here to help.

Please remember that My Cirro is always available online, and payment assistance options can be found here.

Residential and Business

Contact by text
Residential customers: Did you know we’re only a text message away? When you need answers fast, just text us at CIRRO (24776) to chat with a Customer Care agent. We’re available weekdays from 8 a.m. to 6 p.m. CST.

Contact by phone
Call: 1.800.MY.CIRRO
Residential Hours: Daily 7am - 10pm CST
Small Business Hours: Mon-Fri 9am - 6pm CST

Outage Information
To report a power outage, contact your Transmission and Distribution Service Provider (TDSP) for your service area listed on the outage page.

Texas customers, chat with us

Chat with one of our customer service representatives online, 8am-6pm CST Mon-Fri.

Email Customer Service

Our team is here to help. Simply provide us with a few details, and we'll contact you within the next three days. If you need more quickly, please call us at 1-800-MY Cirro (1-800-692-4776). We're available Monday through Sunday from 7 a.m. to 10 p.m.

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