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New York Customer Service

Residential and Business

Contact by text
Residential customers: Did you know we’re only a text message away? When you need answers fast, just text us at CIRRO (24776) to chat with a Customer Care agent. We’re available weekdays from 8 a.m. to 6 p.m. CST.

Contact by text
Residential customers: Did you know we’re only a text message away? When you need answers fast, just text us at CIRRO (24776) to chat with a Customer Care agent. We’re available weekdays from 8 a.m. to 6 p.m. CST.

Contact by phone
Call: 1.844.845.6151
Hours: Mon-Fri 8am - 6pm EST

Outage Information
To report a power outage, please contact your local utility listed on the outage page.

Electric License Information
Cirro Energy is a trade name of Independence Energy Group and is deemed eligible as an electric supplier by the New York Public Service Commission (NYPSC).

Pennsylvania Customer Service

Residential and Business

Contact by text
Residential customers: Did you know we’re only a text message away? When you need answers fast, just text us at CIRRO (24776) to chat with a Customer Care agent. We’re available weekdays from 8 a.m. to 6 p.m. CST.

Contact by text
Residential customers: Did you know we’re only a text message away? When you need answers fast, just text us at CIRRO (24776) to chat with a Customer Care agent. We’re available weekdays from 8 a.m. to 6 p.m. CST.

Contact by phone
Call: 1.844.845.6151
Hours: Mon-Fri 8am - 6pm EST

Contact by email
Email: support@cirroenergy.com

Outage Information
To report a power outage, please contact your local utility listed on the outage page.

Electric License Information
Cirro Energy is a trade name of Independence Energy Group LLC, a supplier licensed to do business in Pennsylvania (license number A-2011-2262337).

To view Cirro Energy’s historic average pricing report, Click here.

Texas Customer Service

Our Customer Care agents are committed to getting the answers you need as quickly as possible. Because of the unprecedented circumstances associated with the coronavirus crisis, you may experience longer wait times for online and telephone help, but rest assured, we're here for you.

Please remember that My Cirro is always available online, and payment assistance options can be found here.

Residential and Business

Send us a text
Residential customers: Did you know we’re only a text message away? When you need answers fast, just text us at CIRRO (24776) to chat with a Customer Care agent. We’re available weekdays from 8 a.m. to 6 p.m. Central Time.

Send us a text
Residential customers: Did you know we’re only a text message away? When you need answers fast, just text us at CIRRO (24776) to chat with a Customer Care agent. We’re available weekdays from 8 a.m. to 6 p.m. Central Time.

Call us by phone
Call: 1-800-MY-CIRRO
Residential Hours: Daily from 7 a.m. to 10 p.m. Central Time
Small Business Hours: Monday through Friday from 8:30 a.m. to 5:30 p.m. Central Time

Outage Information
To report a power outage, contact your Transmission and Distribution Service Provider (TDSP) for your service area listed on the outage page .

Texas customers, chat with us

Chat online with one of our Customer Care agents Monday through Friday from 8 a.m. to 6 p.m. Central Time with any questions you may have.

Chat Now