Use these resources to
prepare for
severe weather.
Get the help you need when the storm passes.
If you live in Texas, see who to call and where to go in an emergency.
Weather Updates
Check local weather stations to stay up-to-date on weather conditions and follow these safety tips.
- Check out local weather updates through radio and television reports.
- During high-wind events, hide out in a basement, closet or bathroom to avoid outside windows and doors. Bathtubs also offer protection when you cover the tub with plywood or similar materials.
- Avoid high winds by staying inside until you’re absolutely sure the event has ended.
- Evacuate to safe homes or shelters if your home is flooded or emergency personnel has recommended doing so.
For more information, visit the National Weather Service’s severe weather safety page.
Storm Preparation
- Help maintain your home’s temperature. Check for and seal any air leaks around doors and windows to reduce the amount of electricity it takes your HVAC system to keep you comfortable.
- Check your water heater. Turn the thermometer on your water heater down to 120 degrees to conserve energy use.
- Plan for the future. Stock up on nonperishable foods and backup power sources and establish how you’ll contact loved ones if communications are interrupted.
- Restock your emergency kit. If you haven’t restocked your home emergency kit, or if you need to build one, here’s a guide to ensuring you have what you need: ready.gov/kit.
Recovery Resources
Use these websites and phone numbers to quickly get help in an emergency.
For an active, life-threatening emergency, call 911. For a medical/functional emergency, call 211.
If you need FEMA assistance:
Register on the website DisasterAssistance.gov or by calling 1-800-621-FEMA (3362). Those using TTY, call 1-800-462-7585 directly; those who use 711 or Video Relay Service, call 1-800-621-3362.
Road Information
If you’re trying to evacuate before the storm – or escape the aftermath – find the latest updates on everything from traffic to evacuation routes.
TDSP Information
You’ll want to report local power outages to your Transmission and Distribution Service Provider (TDSP), which you can find by looking on your bill under “Bill Summary.” Here are the numbers for the TDSPs in Texas:
Preparing your family for extreme weather is important, and your family is important to Cirro Energy. That’s why we’re here for you with information for emergencies, plus simple and easy electricity plans that fit your family’s lifestyle. If you have questions about our plans – or anything else – contact a Customer Care agent at 1-800-MY-CIRRO, daily from 7 a.m. – 10 p.m. CST.