Report an outage

Experiencing a power outage? We can help.

If you have downed power lines or poles, be sure to report it to your Transmission and Distribution Service Provider (TDSP) so they can work to restore power as quickly and easily as possible. If you have a smart meter, the technology is designed to automatically alert your TDSP when your power goes out.

Get started on reporting an outage

Report your outage with CenterPoint Energy

CenterPoint Energy maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling CenterPoint Energy directly.

Call at 1-800-332-7143
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Report your outage with Oncor

Oncor maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling Oncor directly.

Call at 1-888-313-4747
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Sign up for My Oncor Alerts

Report your outage with AEP Texas

AEP Texas maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling AEP directly.

Call at 1-866-223-8508
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Report your outage with Texas-New Mexico Power

Texas-New Mexico Power maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling Texas-New Mexico directly.

Call at 1-888-866-7456
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Report your outage with LP&L

LP&L maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling LP&L directly.

Call at 1-806-775-2509
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Texas customers - TDSP contact information

Immediately report any hazardous conditions, such as downed power lines or poles, and stay at least 35 feet away from them. If you are without power and unable to reach your TDSP, their smart meter technology should make them aware of your outage.

Lubbock Power & Light

1-806-775-2509
View outage map

Questions about your service area?

Give us a call at 1-800-692-4776
 

What is a TDSP or utility company?

While Cirro supplies your electricity, your TDSP, commonly known as a utility company, delivers it to your home or business. The infrastructure, including wires, transformers and poles, is maintained by your TDSP.

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