Frequently asked questions

Questions? We have answers.

Check out the most commonly asked questions from our customers.
Typically, your renewal plan will take effect the next billing cycle after your current contract has expired.
You will always be able to find you current contract expiration date on your account statements or by reviewing your account’s plan details at
If you have an account manager, you will receive a call and/or email when you are nearing the time of your contract expiration. If you do not have an account manager, you will receive a notice from us alerting you of the action that needs to be taken. Notices will come via the USPS mail as well as email. Don’t have an email address on file? Be sure to set up a My Cirro account at to stay up to date on everything important regarding your electricity account.
As your contract expiration date nears, your account manger will assist you through the renewal process. If you do not have an account manager and receive a notice via the mail or email, feel free to contact us at 1.800.692.4776 or follow the links in one of the email notices, or just visit us at to determine if you are eligible to renew to a new Cirro plan.
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