How to report identity theft

Cirro is here to help you protect your identity.

If you think you're a victim of identity theft or know your identity has been misused to establish service with Cirro Energy, please reach out to us as soon as possible.

Important Next Steps

Here are a few simple but important steps to take if you suspect that your identity has been compromised or used fraudulently to establish service with us.

Contact us as soon as possible at 1-800-MY-CIRRO. We’re available daily from 7 a.m. to 10 p.m. C.T.
Determine if your identity was used to open an electricity account with us.
Fill out an ID Theft Affidavit and have it notarized.
File a police report and get a complete copy.
Gather all required documents and send them to Cirro Energy.

Documents Needed to Dispute a Fraudulent Account

Please provide us with the following documents so we can start our investigation:

  • •     Copies of 2 types of utility bills or formal correspondence in your name from other providers.
  • •     A notarized ID Theft Affidavit, stating you’re willing to press charges if necessary.
  • •     A complete copy of your police report.
  • •     A valid government-issued photo ID card (for example, your driver's license, state-issued ID card or a passport).
  • •     You may be asked to provide a legible copy of your Social Security card to verify your identity.

Here's how you can send your documents:

Email

aroperations@usretailersenergy.com

Fax

1-877-619-0161

Mail

Cirro Energy
Attn: Fraud
P.O. Box 3188 Houston, TX 77253-3188

About the ID Theft Affidavit

The ID Theft Affidavit is a standard form that simplifies the process of reporting identity theft. It's designed to help us investigate and resolve your claim efficiently. Here are a few key points to keep in mind:

  • •     Ensure that all information is accurate and complete to avoid delays.
  • •     Sign the affidavit in the presence of a witness or notary.
  • •     Check off the option to press charges to proceed with the investigation.
  • •     If you're unable to complete the affidavit, a legal guardian or someone with power of attorney may do so on your behalf.

Additional Resources

Credit bureaus: Contact Equifax, Experian and TransUnion to place a fraud alert on your credit report.
Federal Trade Commission: Get valuable resources for reporting and recovering from identity theft from the FTC.
Lifelock: Explore additional identity theft protection services offered by Lifelock.

Your security is our priority. Together, let's protect your identity and prevent fraud.

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