Important Next Steps
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Contact us as soon as possible at 1-800-MY-CIRRO. We’re available daily from 7 a.m. to 10 p.m. C.T. |
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Determine if your identity was used to open an electricity account with us. |
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Fill out an ID Theft Affidavit and have it notarized. |
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File a police report and get a complete copy. |
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Gather all required documents and send them to Cirro Energy. |
Documents Needed to Dispute a Fraudulent Account
- • Copies of 2 types of utility bills or formal correspondence in your name from other providers.
- • A notarized ID Theft Affidavit, stating you’re willing to press charges if necessary.
- • A complete copy of your police report.
- • A valid government-issued photo ID card (for example, your driver's license, state-issued ID card or a passport).
- • You may be asked to provide a legible copy of your Social Security card to verify your identity.

Fax
1-877-619-0161

Cirro Energy
Attn: Fraud
P.O. Box 3188 Houston, TX 77253-3188
About the ID Theft Affidavit
- • Ensure that all information is accurate and complete to avoid delays.
- • Sign the affidavit in the presence of a witness or notary.
- • Check off the option to press charges to proceed with the investigation.
- • If you're unable to complete the affidavit, a legal guardian or someone with power of attorney may do so on your behalf.