Report an outage

Experiencing a power outage? We can help.

If you have downed power lines or poles, be sure to report it to your Transmission and Distribution Service Provider (TDSP) so they can work to restore power as quickly and easily as possible. If you have a smart meter, the technology is designed to automatically alert your TDSP when your power goes out.

Get started on reporting an outage

Report your outage with CenterPoint Energy

CenterPoint Energy maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling CenterPoint Energy directly.

Call at 1-800-332-7143
Report outage online

Report your outage with Oncor

Oncor maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling Oncor directly.

Call at 1-888-313-4747
Report outage online
Sign up for My Oncor Alerts

Report your outage with AEP Texas

AEP Texas maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling AEP directly.

Call at 1-866-223-8508
Report outage onine

Report your outage with Texas-New Mexico Power

Texas-New Mexico Power maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling Texas-New Mexico directly.

Call at 1-888-866-7456
Report outage online

Report your outage with LP&L

LP&L maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling LP&L directly.

Call at 1-806-775-2509
Report outage online

Texas customers - TDSP contact information

Immediately report any hazardous conditions, such as downed power lines or poles, and stay at least 35 feet away from them. If you are without power and unable to reach your TDSP, their smart meter technology should make them aware of your outage.

CenterPoint Energy Service Area

1-800-332-7143
View outage map
Sign up for outage alerts

Oncor Service Area

1-888-313-4747
View outage map
Sign up for outage alerts
Get the app

AEP Service Area

1-866-223-8508
View outage map
Sign up for outage alerts
Get the app

Texas - New Mexico Power Area

1-888-866-7456
View outage map
Sign up for outage alerts

Lubbock Power & Light

1-806-775-2509
View outage map

Questions about your service area?

Give us a call at 1-800-692-4776
 

What is a TDSP or utility company?

While Cirro supplies your electricity, your TDSP, commonly known as a utility company, delivers it to your home or business. The infrastructure, including wires, transformers and poles, is maintained by your TDSP.
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Need Trees Trimmed Near Power Lines?

Trees and plants growing near Transmission and Distribution lines can create safety hazards and cause outages. If you notice vegetation growing too close to power lines, you can request to have it trimmed. Doing so can help prevent outages and ensure a safe environment. Please note that the utility company will generally trim vegetation around the highest wire between electrical poles.

To submit a request or learn more, please visit your utility:

Oncor: AEP: TNMP's: LP&L Centerpoint Energy:
Online


Online
Call: 1-877-373-4858

Online
Call: 888-866-7456

Online
Call: 806-775-2509

Online
Tree Trimming Practices PDF
Call: 713-207-2222

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