Unfortunately fraud is one of the fastest growing crimes in every industry in the U.S., and the electricity marketplace is no exception. The most common types of fraud involve the scammer calling or emailing claiming to represent an electricity company and threatening to disconnect service unless a payment is made on a prepaid credit card. Cirro Energy does not call or email its customers and request that money be put onto a prepaid card and provided verbally over the phone. If you receive a call requesting payment on a prepaid credit card, we recommend you do the following:
- Do not provide your personal information to the caller
- Document the call - date, time, specifics given and a phone number if displayed on a caller ID
- Disconnect the call
- Contact your local police department to file a complaint
If you receive a suspicious email, we recommend you delete the email without following any links or opening any files included with the email. You can always validate any call or email by contacting us at 1.800.692.4776.