Welcome to
electricity made easy.

Now that you’re our customer, here’s what you
need to know.

We’re here to make it simple.

Cirro Energy is electricity made easy. For more than 20 years, it’s been our mission to offer businesses simple, easy-to-understand plans with fair prices and no surprises. Our goal is to bring you convenience every step of the way, from managing your account to tracking your usage. No matter what you may need, our friendly Customer Service team is here to answer your questions.

Update Your Auto Pay or Average Billing Preferences.

  • Your contract terms and plan pricing will stay the same. All your current contract documents – including the Electricity Facts Label, Terms of Service and Your Rights as a Customer – will not change for the duration of your existing contract.
  • If you were enrolled in Auto Pay or Average Billing, you will need to reenroll by reaching out to our friendly Customer Service team at 1-800-MY-CIRRO or accessing My Cirro.
  • If you were enrolled in electronic bill pay through your bank, you will need to update your information. Be sure to contact your bank and provide your new account information. You can find your new account information on your first Cirro Energy bill.
  • You’ll receive your bill the same way you always have, whether that’s by email or by mail. If you’d like to change your bill delivery method, give us a call or log in to My Cirro.

Register your account online with My Cirro.

Your new account number gives you access to My Cirro. It’s the easiest way to manage your service and access some of the benefits we offer. Once you’ve registered, you can:

Get 24/7 access to your account, plan details, usage
and more.

Enroll in convenient services like Auto Pay.
PLEASE NOTE: If you were enrolled in Auto Pay with your previous provider, you will need to reenroll.

Opt in for
Paperless Billing.

Register now

Download the Cirro Energy app.

The Cirro Energy App makes it simple for you to stay connected to your energy on the go. Download it today from the Apple Store or the Google Play App Store to manage your electricity account straight from your phone.
You can also:

  • Pay your bill, check your balance and review billing and payment history.
  • View plan details and important documents, and shop for a new plan.
  • Use interactive bar graphs and heat maps to compare usage information when it comes to trends, costs and weather impact.
 
 

Frequently Asked Questions
Do I need to do anything to transfer my service to Cirro Energy?
No. Your service has already been transferred to Cirro Energy. No action is needed on your part.
Will I experience any interruption in my electricity service with the transition?
No. Since your service is already transferred to us, everything is taken care of. You will never have an interruption of service caused by switching to us.
When will my service begin with Cirro Energy, and when can I expect my first bill?
You should have received a letter in the mail notifying you that your service has started. If you have an email address on file, you’ll also receive an email. Whether you’re set to receive your bill in the mail or through Paperless Billing, you’ll receive your first bill by mail within 45 days after your service started with us.
Will My Cirro account number stay the same?
No. You should already have received communication with your new account number, either by email or by mail. Your new account number will also be on your first Cirro Energy bill.
I was enrolled in Auto Pay with my old provider. Does that carry over?
No. Auto Pay with your previous service provider will NOT transfer to your new Cirro Energy account. Make sure to reenroll in Auto Pay with us to avoid missing your bill payment by registering your account with My Cirro. You can also call us at 1-800-MY-CIRRO, seven days a week, from 7 a.m. to 10 p.m. CT.
I had Average Billing set up with my old provider. Does that carry over?
No. If you were enrolled in Average Billing with your previous service provider, it will NOT transfer to your new Cirro Energy account. To reenroll with in Average Billing with us, register your account online with My Cirro or call us at 1-800-MY-CIRRO, seven days a week, from 7 a.m. to 10 p.m. CT.
I’m enrolled in electronic bill payment through my bank. Do I need to notify the bank of the transition?
Yes. You will need to update the payment information on record with your bank using your new account information. You can find your new account information on your first Cirro Energy bill. NOTE: You will need to use your current payment information to pay the last bill you receive from your previous service provider.
What will happen to my current pricing plan with my previous service provider?
It will stay the same. We’ll maintain your current pricing from your previous service provider for the duration of your existing contract.
Will my current plan change once My Cirro is transferred?
No. Your current plan, including your plan expiration date, will remain intact. Your electricity service will be under the same plan term length and rate that you had with your previous service provider. Now that you’re with us, you’ll receive a new account number, which you can use to register your account online through My Cirro or manage your account through the Cirro Energy app.
Why did the TDSP charge on my bill increase/decrease?
All TDSPs control their variable energy delivery rates. Cirro Energy, along with other retail energy providers, pass these rates onto you without markup. Unfortunately, this means you may notice changes in the Delivery Charges on your monthly bill. Although Cirro Energy doesn’t control how or when a change occurs, these rates are the same for all customers.
When can I set up my online account?
Right now! Register online in minutes by using your new account number through My Cirro.
Will I still receive my bills the same way?
Yes. The previous method you selected for receiving your bill (either by email or by paper) has transferred to us. If you’d like to change your billing preferences, register your account online with My Cirro. NOTE: No matter what your billing preference is, you will receive your first Cirro Energy bill by mail.
What’s happened to the deposit I paid with my previous service provider?
For your convenience, your previous provider has transferred your deposit to us, including any accrued interest, and you won’t have to pay an additional deposit due to the switch. Your deposit will continue to accrue interest. After 12 consecutive on-time payments, including the months of on-time payments you made to your previous provider, we’ll return your deposit to you.
What are my options for paying my bill?

Here are all the ways you can pay your bill:

  • Online: Log in to My Cirro to pay securely anytime.

  • By phone: Our Customer Service team can take your payment over the phone seven days a week, from 7 a.m. to 10 p.m. CT. Simply give us a call at 1-800-MY-CIRRO.

  • By mail: Mail your payment to one of the following addresses:

    • For payments:
      Cirro Energy
      U.S. Retailers, LLC
      P.O. Box 660004
      Dallas, TX 75266-0004
    • For overnight payments:
      Cirro Energy
      U.S. Retailers, LLC
      1501 N. Plano Rd.
      Richardson, TX 75081

  • In person: Use any of these convenient pay-in-person locations:

    Your remittance slip is required for payment, and you should expect to pay a nominal processing fee.

  • Auto Pay: Pay your bill on time automatically so you can be sure you’ll never miss a payment.

What if I have more questions?
When you need answers fast, simply chat us online 24/7. You can also text us at CIRRO (24776) to chat with our Customer Service team, available weekdays from 8 a.m. to 6 p.m. CT. Or give us a call at 1-800-MY-CIRRO seven days a week, from 7 a.m. to 10 p.m. CT.

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