Keeping customers in the know is important, especially when extreme weather hits. Stay informed before, during and after nature strikes with products and links to organizations that can help you weather the storm.
We're here to help you weather the storm.
Staying up to date on weather conditions is crucial. Find useful updates at weather.gov and make sure to follow these important safety tips.
- Check out local weather updates through radio and television reports.
- During high-wind events, hide out in a basement, closet or bathroom to avoid outside windows and doors. Bathtubs also offer protection when you cover the tub with plywood or similar materials.
- Avoid high winds by staying inside until you’re absolutely sure the event has ended.
- Evacuate to safe homes or shelters if your home is flooded or emergency personnel has recommended doing so.
For more information, visit the National Weather Service’s severe weather safety page.
If you’re trying to evacuate before the storm – or escape the aftermath – find the latest updates on everything from traffic to evacuation routes.
Conservation and Safety Tips
Even when the storm is behind you, there’s a lot to do to move forward.
- Help maintain your home’s temperature. Check for and seal any air leaks around doors and windows to reduce the amount of electricity it takes your HVAC system to keep you comfortable.
- Check your water heater. Turn the thermometer on your water heater down to 120 degrees to conserve energy use.
- Plan for the future. Stock up on nonperishable foods and backup power sources and establish how you’ll contact loved ones if communications are interrupted.
- Restock your emergency kit. If you haven’t restocked your home emergency kit, or if you need to build one, here’s a guide to ensuring you have what you need: ready.gov/kit.
- Call a licensed plumber. If you’re dealing with burst pipes after freezing weather, you can find a licensed plumber in your area by visiting the Texas State Board of Plumbing Examiners.
- Document your damage. Make sure to get good photos of the damage done to your home as a result of the storm.
- Help is available. For shelters or community assistance programs, call 311 (if you live in Houston) or 211 (if you live elsewhere in Texas).
For more tips, visit our energy-saving tips page.
You’ll want to report local power outages to your Transmission and Distribution Service Provider (TDSP), which you can find by looking on your bill under “Bill Summary.” Here are the numbers for the TDSPs in Texas:
- Oncor: 1-888-313-4747
- Centerpoint Energy: 1-800-332-7143
- AEP Texas Central: 1-866-223-8508
- AEP Texas North: 1-866-223-8508
- TNMP: 1-888-866-7456
- Sharyland Utilities: 1-956-668-9551
Preparing your family for extreme weather is important, and your family is important to Cirro Energy. That’s why we’re here for you with information for emergencies, plus simple and easy electricity plans that fit your family’s lifestyle. If you have questions about our plans – or anything else – contact a Customer Care agent at 1-800-MY-CIRRO, daily from 7 a.m. – 10 p.m. CST.